At Harlowe, we understand how important it is for you to receive your orders quickly and in good condition. That's why we offer a comprehensive shipping policy that's designed to get your purchases to you as soon as possible, while also ensuring that they arrive in perfect condition.

Shipping Service

Order Processing Time

All orders are processed within 1-2 days, except on weekends and holidays. All orders are processed automatically and we are unable to expedite or delay processing times.

Shipping Time and Costs

All orders are shipped using UPSG Express. Free shipping on all orders over $99.

We offer standard shipping within the United States, which is calculated based on ZIP codes and zones. Most U.S. orders are delivered within 10-15 business days. Please note that delivery times may vary depending on your location and the carrier used for shipping.

For Canadian orders, we offer Standard Shipping with an estimated delivery time of 10-15 business days depending on your location. Currently, we do not offer express or expedited shipping options for Canada. Please note that customers processing may affect delivery timelines for Canadian

Order Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You will receive periodic updates via email/message with the status of your order. If you have not received such an email and believe your order is delayed or missing, please contact Customer Service. 

 

Shipping Destinations

We currently ship to the United States and Canada. If you experience any issues, please contact us at support@harlowe.com

International Shipping

Unfortunately, we do not currently offer international shipping outside the United States and Canada on this site. If you are located outside these regions and are interested in purchasing our products, please send us an email at support@harlowe.com and we will provide you with the corresponding shopping platform. Learn More.

Shipping Restrictions

Due to restrictions of shipment from our carrier partners, we are unable to ship orders to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Orders made to any of these addresses will be canceled.

Delivery Issues

While we try our best to ensure that your orders arrive in perfect condition, sometimes things happen during shipping that are beyond our control. If your package is lost or damaged during shipping, please contact us immediately so that we can resolve the issue. We will work with you to either replace the damaged item or issue a refund, depending on your preference.

If your package is returned to us due to an incorrect or incomplete address, we will contact you to obtain the correct information and reship the package at an additional cost. Please make sure to double-check your shipping address before placing your order to avoid any delays or additional costs.

Occasionally, shipments--particularly international shipments to Canada-- may be delayed due to high demand, weather conditions, or customers' clearance. We appreciate your patience and understanding.

If you have any further questions about our shipping policy, feel free to reach out to us at any time.

Last Updated: May 9, 2025.